Warranty and return

Red Watch Store provides warranty service for all watches purchased in our online store.

All our watches come with a 1-year warranty, valid from the date of your purchase.

We hope that it will never happen, but in case you find any defects, or the watch stops working correctly during the warranty terms, please contact us (by sending an email with the information about the watch) and we will provide the information about your follow-up actions.

The manufacturer warrantee applies to breakdowns in the mechanism. Usually the warranty doesn’t apply to a bracelet, strap, crystal and crown of the watch. Damages caused by careless use are not covered by the warranty (for example, damage caused by the fall).

In addition, the seller is entitled to deny warranty service in the following cases:

The watch was used in unfavorable conditions that caused damage (shock and vibration loads).

The watch has the marks that tell about entry or self-repair (the safety is broken or warranty seals are opened, the watch has failures, scratches and other damages indicating attempts to open it).

Damage caused by temperature, ingress of moisture, dust or dirt as a result of violation of the rules. Watches with the mark ‘Water resistance 30m’ are not oriented for swimming (only domestic resistance against water splashes and small water spills on the watch). It is forbidden to act on the crown and the buttons of the watches in the water.

Damage of the movement that is caused by the change of the calendar between 21.00 and 04.00, at the time when the mechanism of automatic change of the date is set in motion.

Damage, caused by static electricity, magnetic field, harmful chemical substances and gases: household chemicals, cosmetics, cologne, cleaning solvents, bonding agent, gasoline, mercury and their vapors, paint, acid, alkali.

The deviation of the second hand from the scale marks is less than 0.5 minutes.

Unfortunately, most countries do not have specialized services for warrantee repair of Russian watches, so sometimes we ask our customers to send us defective watches so we could provide all the warranty services in Moscow. The customer must pay for the delivery, when sending the watch to Moscow for repairs. When the watch is repaired, we will send it back to your place. All charges for the delivery of a repaired watch from Moscow to your country are paid by our store.